Privacy Policy

Effective Date: June 2026 At Fletcher Physiotherapy, we are committed to protecting the privacy and confidentiality of our patients, website visitors, and individuals who contact our clinic. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us, or receive services from our clinic.

Contact Information

Fletcher Physiotherapy 1808 Rymal Rd E, Hamilton, ON L0R 1P0, Canada Phone: (905) 692-0602 Email: info@fletcherphysiotherapy.com Website: https://fletcherphysiotherapy.com/

Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name
Phone number
Email address
Mailing address
Appointment requests and scheduling information
Health-related information required to provide physiotherapy and related healthcare services
Insurance and billing information
Any information submitted through contact forms or email communications

We may also collect non-personal information such as:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

How We Use Your Information

We use the information we collect to:

Schedule and manage appointments
Provide physiotherapy and related healthcare services
Communicate regarding appointments, treatment plans, and clinic updates
Process billing and insurance claims
Respond to inquiries and requests
Improve our website, services, and patient experience
Comply with legal and regulatory obligations

Protection of Personal Health Information

As a healthcare provider, Fletcher Physiotherapy takes appropriate measures to protect personal health information in accordance with applicable privacy laws, including Ontario’s Personal Health Information Protection Act (PHIPA). Patient information is stored securely and accessed only by authorized personnel who require the information to provide care or perform administrative functions.

Sharing of Information

We do not sell, rent, or trade your personal information. We may disclose information only when:

Required to provide healthcare services
Processing insurance claims or direct billing requests
Required by law, court order, or regulatory authority
Necessary to protect the rights, safety, or property of Fletcher Physiotherapy, our patients, or others
Authorized by the patient through written or verbal consent, where permitted

Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and monitor website performance. Cookies help us understand how visitors use our website and allow us to improve functionality and content. You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

Our website may contain links to third-party websites or services. Fletcher Physiotherapy is not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Patient records are retained in accordance with applicable healthcare regulations and professional standards.

Your Privacy Rights

You may have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent where applicable
Request information regarding how your data is collected and used

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our services and website are not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

Fletcher Physiotherapy reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact: Fletcher Physiotherapy 1808 Rymal Rd E, Hamilton, ON L0R 1P0, Canada Phone: (905) 692-0602 Email: info@fletcherphysiotherapy.com Physiotherapist in Hamilton – Hamilton Physiotherapy Connect with a Physiotherapist in Hamilton, Hamilton Physiotherapy focuses on improving movement and strength through structured sessions.